At Red Star Media, we are committed to ensuring our clients’ satisfaction with our digital marketing and music promotion services. This policy outlines the conditions under which refunds and cancellations are possible.
Service Cancellation: Clients may cancel any digital marketing and music promotion service within 24 hours of purchase for a full refund, provided that work on the service has not yet begun. After this period, or once work has begun, service fees are non-refundable.
Refunds: Since our services involve time, effort, and resources that cannot be reclaimed once used, we do not generally offer refunds once work on a service has begun. However, we understand that exceptional circumstances can occur. If you are dissatisfied with our services, please contact us immediately. We will consider refunds on a case-by-case basis.
Quality Assurance: If you are not satisfied with the quality of the service provided, please contact us within seven days of the completion of the service. We will do our best to resolve the issue and ensure your satisfaction.
Refund Processing: Refunds, when granted, will be processed back to the original payment method within 14 business days.
This policy is subject to change at any time without notice. By purchasing our services, you are agreeing to this refund and cancellation policy. If you have any questions or concerns about this policy, please contact us.